Call Centre Software

Introducing a multichannel customer support software to improve your customers journey with quicker problem solving technology. Build stronger relationships with customers by helping them reach you via their preferred channels with our easy-to-use and cost-effective contact centre software.

Experience The Magic Of Omnichannel Call Centre Software

Multi-Tenant & Single-Tenant Contact Centre

Provide personalized customer service through consistent and cohesive multichannel call centre software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.

Workflow Simplification: Unifying information to make it quickly accessible from one place whenever required
Streamlining Support: Reach out to your customers easily across different channels with omnichannel support software.
Automation: Use robust and innovative automation tools to deliver fast and personalized customer experiences by offering them ways to self-serve.

Enhance Customer Engagement With Customized Customer Call Centre Software

Action Conversions From Your Digital Touchpoints

Improve your business productivity and respond to numerous customer queries with call centre software, an intelligence innovation for better customer interactions.

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Why You Should Choose Our Call Centre Software?

If you are thinking about why One Mobile Call Centre Software should be your first-ever choice in contact centre solutions space, then here are some of the genuine reasons:

Contact Centre Software for you

Whether you are a rising star or an established player, we have just the right solution to fit your needs.

Customer

Open doors to new opportunities with scalable world-class software custom made for you .

Service Provider

Make a difference and grow together by enabling new-age solutions

WFH Features

Remote Agent

Internet ON or OFF, work seamlessly from anywhere.

Browser Based

No installations please! Simple & Easy.

Call Bridging

Connecting Agents to Customers & vice versa.

Highly Secure

Trust us! We have covered everything..

In-built WebRTC Phone

Audio & Video calls. Truly advance!

Call Forwarding To Mobile

Getting you connected is our responsibility.

Call Recording

Inbound or Outbound, all calls get recorded.

Key Aspects of Call Center Software

Predictive Dialer

An ideal tool for businesses with large call volumes. Our predictive dialer contact centre software uses advanced algorithms for better productivity.

Automatic Call Distribution

This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.

Auto Dialer

Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

Built-In CRM

Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.

Omnichannel Support

Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

Skill Based Routing

Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.

WebRTC Phone

In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.

Single Tenant & Multi Tenant

Enjoy the powerful single-tenant & multi-tenant features for the contact centre.

Multilevel IVR

Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.

Real Time Analytics & Reports

Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

Add-Ons

IVR & Agent Survey

Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.

Quality Analysis

Module is an add on module in OneMobileCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

SMS Broadcasting

Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

WhatsApp Broadcasting

Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

Customer Testimonial

With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.