VICIdial® Hosting

Get the Wide Range of Benefits of VICIdial® For Business Success

Vicidial Call Centre Solution

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.

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VICIdial® Hosting compiles all the necessary features to meet the call centre needs .

VICIdial® comes with all the necessary features for monitoring and has a total control over the calling process. It is one of the most versatile cloud-hosted dialers that is used widely throughout the world. We at One Mobile Networks provide the hosting and support for the VICIdial®, and we ensure that our users should experience a smooth and glitch-free service.

With the help of VICIdial®, you experience a well-designed call centre suite with various essential features that lead to productive results. As a user, you can also customize the dialer interface as per your particular needs.

We have partnered with the safest data centres that host VICIdial® with every security measure to keep away your business communication from cyberthreats such as viruses and malware

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Ability for an agent to call clients in succession from a database through a web-based screen .
Ability to display a script for the agent to read with fields like name, address, etc. filled-in .
Ability to set a campaign to auto-dial and send live calls to available agents .
Ability to dial predictively in a campaign with an adaptive dialing algorithm .
Ability to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialer .
Ability to transfer calls with customer data to a closer/verifier .
Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list .
Ability to autodial campaigns to start with a simple IVR then direct to agent .
Ability to broadcast dial to customers with a pre-recorded message .
Ability to park the customer with custom music per campaign .
Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available .
Ability to set outbound CallerID per campaign or per list .
Ability to take inbound calls gathering CallerID .
Ability to function as an ACD for inbound and fronter/closer verification calls .
Ability to have an agent take both inbound and outbound calls in one session(blended) .
Ability to start and stop recording an agent’s calls at any time .
Ability to automatically record all calls .
Ability to manually or automatically call up to two other customer numbers for the same lead .
Automatically dial unlimited alternate numbers per customer until you get an answer .
Ability to schedule a callback with a customer as either any-agent or agent-specific .
Ability in Manual dial mode to preview leads before dialing .
Agents can be logged from anywhere with just a phone, web browser, and an internet connection .
Faster hangup and dispositioning of calls with one key press (HotKeys) .
Definable Agent Wrap-up time per campaign .
Ability to add custom call dispositions per campaign .
Ability to use custom database queries in campaign dialing .
Recycling of specified status calls at a specified interval without resetting a list .
Dialing with custom Time Zone restrictions including per state and per day-of-the-week .
Dialing with Answering Machine Detection, also playing a message for AM calls .
Multiple campaigns and lead-lists are possible .
Option of a drop timer with safe-harbor message for FTC compliance .
Variable drop call percentage when dialing predictively for FTC compliance .
System-wide and per-campaign DNC lists that can optionally be activated per campaign .
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible .
All calls are logged and statuses of calls are logged as well as agent time breakdowns .
Agent phone login balancing and fail over across multiple vicidial servers .
Several real-time and summary reports available .
Real-time campaign display screens .
3rd party conferencing(with DTMF macros and number presets) .
3rd party blind call transfer .
3rd party conferencing with agent drop-off .
Custom Music-On-Hold and agent alert sound for inbound calls .
Estimated hold time, place in line, overflow queues and several other inbound-only features .
Skills-based ranking and call routing per inbound group(queues) and campaign .
Queue Prioritization per campaign and inbound group .
Single agent call queuing .
Ability to set user levels and permissions for certain features and campaigns .
Ability for managers to listen-in on agent conversations .
Ability for managers to enter conversations with agents and customers .
Ability for managers to change the selected queues for an agent .
Ability for agents to select a Pause Code when they are not active .
Ability for agents to control volume levels and mute themselves .
Ability for agents to view the statuses of other agents on the system .
Ability for agents to view details for calls in queue that the agent is selected to take calls from .
Ability for agents to select and click to take calls in queue from their agent screen .
Agent shift enforcement by day and time, defined per user group .
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen .
Lead import web-based API .
Web-based data export utilities .
Separate Time-clock application to track user work time .
Web-based administration .
DID, phone and carrier trunk provisioning through the web interface .
Inbound email handling through the agent web screen .
Chat with customers from a website through the agent web screen .
The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese.
The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.

What Makes VICIdial® a Versatile Dialer Solution?

Automatic Call Distribution (ACD)

ACD makes sure that the connected call should reach the right destination and also make the most out of the available agents.

Real-Time Reports

You can view and analyze all the reports in the VICIdial® portal to make informed decisions and make changes in your business strategies accordingly.

Queue Management

In the situation of high call volume, intelligent queuing ensures that the agent and callers get connected to each other immediately.

Multiple Campaigns

You can run several campaigns at the same time and accordingly track the updates and results at the same time.

Time Zone Customization

VICIdial® provides the option to customize the time zone to specify the particular time to make outbound calls, accordingly.

Call Recording

All the calls are recorded automatically, and they remain there in the database to be accessed later to get insights about business communication.

Remote Login

Agents can login from anywhere on a phone or on a web browser with the help of an internet connection to work without any hassle.

Load Balancing

Users can call across inbound and outbound servers to balance the call volume load, accordingly.